Frequently Asked Questions

Everything you need to know about our curated home collections.

What is the typical shipping timeframe for furniture items?

Standard furniture orders are processed within 3-5 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove carriers.

Do you offer international shipping?

Currently, Distinct Designs ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.

Are your wood products sustainably sourced?

Yes, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal environmental footprint.

How can I track the status of my order?

Once your order departs our warehouse, you will receive an email with a tracking link. You can also monitor your delivery status directly through the 'Order History' section of your account.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.